Job Description

Description

PMP Certification (Required) / Up to 50% travel may be required 

The Project Manager provides management, direction and coordination for various projects and activities associated with the deployment, implementation, and maintenance of Spok products to new and existing customers. This role acts as a customer-advocate and a trusted advisor for long term engagement and success for our customers in each project. 

Essential Duties and Responsibilities

• Manages multiple, complex assigned projects through successful completion. 
• Guides, mentors, and evaluates internal project team performance within project guidelines.
• Manages customer relationships for successful software adoption and project progress.
• Manages through complex problems with internal project resources and customer partners.
• Evaluates team performance and provides feedback to various internal departments on challenges and successes of the assigned project.
• Communicates with various Spok departments regarding their roles and performance requirements. 
• Directs and performs follow up as necessary to complete projects and elicit customer satisfaction.  
• Communicates with customers as primary contact regarding upgrade process, progress, and completion. 
• Communicates with different levels of management including C-Suite stakeholders internal and external.
• Collaboratively works and communicates cross-departmentally for customer resolution.
• Creates and maintains process, standards, and upgrade documentation.
• Maintains and evaluates project plans and related documentation to ensure highest level of customer response.
• Using Microsoft Project and other tools – creates detailed timelines, agendas, and meeting recaps. 
• Develops and maintains risk and issue logs for organizational lessons learned.
• Adheres to the Spok Gold Standard for Implementations.
• Evaluates and reports project outcomes, customer satisfaction and customer concerns.
• Reports project status, schedules, issues, resolutions, and completions.
• Maintains accurate forecasting for project closures.
• Presents project statuses to key executive stakeholders. 

Required Skills and Experience 

Bachelor’s degree from a four-year college or university

5+ years project management experience in delivery of enterprise solutions

PMP Certification (Active)

Up to 50% travel may be required 

• Experience working with Healthcare IT (enterprise solutions)
• Experience with clinical workflows
• Experience working with clinical users/stakeholders
• Customer advocate and trusted advisor mindset
• MS Office Suite
• Microsoft Project

Preferred

>Experience managing large, complex multi-year healthcare IT engagements

>Relationship management at the healthcare IT leadership level (Director level, C-suite)

>Project Management Office (PMO) experience

>Lean/Six Sigma Yellow Belt/Green Belt equivalent skills

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

Job Tags

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