Job Description
of the overall essential functions, competencies, skills, and abilities for the Service Technician role. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned:
- Able to respond to heavy workload of service calls in a professional manner.
- Communicates effectively with customers, regardless of their level of technical knowledge: can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.
- Able to follow and utilize troubleshooting guides to identify problems in a short period of time
- Consistently checks system operations and safety and limit controls before leaving job locations
- Ensures customers' questions/concerns have been addressed before leaving the work site
- Uses proper tools and instruments while troubleshooting
- Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
- Schedules arrival and departure with customers
- Communicates tactfully to offer suggestions if system problems are caused by the customer
- Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
- Promptly and accurately completes all required paperwork
- Keeps supervisor and manager informed of new developments, changes, or customer complaints
- Completes service reports daily: obtains customer signature on all service reports
- Signs up for memberships and technical organizations to improve knowledge and skills
- Keeps technical knowledge current regarding equipment and concepts
- Searches out and reads applicable manuals
Requirements:
REQUIREMENTS:
- Ability to troubleshoot HVAC components with built up systems and package units, which may include chiller air handler pump towers, cooling towers, controls systems, boilers, air handling systems, refrigeration and controls.
- Universally EPA Certified
- Minimum of 7 years experience with maintenance of commercial HVAC systems
- Must possess a valid driver's license and satisfactory driving record as required by the company's insurance provider.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- Able to lift 75 lbs from floor to waist with possible repetition Able to lift 50 lbs from shoulder to overhead
- Able to work with both arms above head for minimum of 5 minutes Able to carry 50 lbs for a distance of 25 feet
- Able to push or pull 125 for a distance of 500 feet Able to climb stairs and ladders
- Able to carry 30 lbs while climbing stairs or a ladder
- Able to grip and operate hand tools, powers tools and safety equipment, such as chain falls Able to lift legs and step over obstacles up to 19 inches above the ground
- Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder
- Able to access rooftop units and work at heights and in some cases tight or enclosed spaces Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials
- Able to crawl for a distance of 200 feet
- Able to stoop, crouch or kneel for up to 10 minutes at a time
Vision:
- Correctable to 20/20 with no color blindness
Hearing:
- Correctable to normal range
Compensation details: 83000-100000 Yearly Salary
PIab850d7062c7-30492-36038540
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