Job Description

Primarily responsible for:

• Supporting the Product Manager to make sure their service meets performance requirements
• Communicating service performance against key indicators to internal and external stakeholders
• Ensuring high-quality analysis of agency transaction data
• Supporting the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data
• Sharing examples of best practice in digital performance management across government
• Identifying delivery obstacles to improving transactional performance in agencies and working with teams to overcome those obstacles
  

Requirements

Basic Qualifications:

• ACTIVE or EXPIRED IRS MBI is Required.
  
• Minimum Five (5) years of experience specifying, collecting, and presenting key performance data and analysis for a given digital service.
  
• Supports Product Managers by generating new and useful information and translating it into actions that shall allow them to iteratively improve their service for users.
  
• Possesses analytical and problem-solving skills necessary for quickly developing recommendations based on the quantitative and qualitative evidence gathered via web analytics, financial data, and user feedback.
  
• Confident in explaining technical concepts to senior officials with limited technological background.
  
• Comfortable working with data, from gathering and analysis through to design and presentation.

Summary of Essential Skills:

• Performance Monitoring: Splunk, AppDynamics
• Data Presentation: Excel, PowerPoint
• Web & Client-side Performance: JavaScript, React, WCAG 2.0 standards
• DevOps & Infrastructure: Jenkins, Kubernetes, AWS
• Database Performance: SQL, Oracle, PostgreSQL
• Agile Methodology: SAFE, Scrum, Kanban
  

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