Job Description

Job Ad for Pattern Promotions Job Position: Customer Service Representative Location: Jersey City, NJ Salary: $34,000 - $43,000 per year Job Type: Full-time About Us Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity. Job Description We are seeking an enthusiastic Customer Service Representative to provide outstanding service to our clients. The ideal candidate will be a proactive communicator with a customer-first attitude, ensuring a positive experience at every interaction. This role requires strong organizational skills, the ability to multitask, and a genuine passion for helping clients succeed. Responsibilities

• Provide prompt and professional customer support via phone, email, and in-person
• Address and resolve client inquiries, concerns, and requests with a positive attitude
• Assist clients with product information, orders, and follow-up communications
• Maintain up-to-date knowledge of our products and services
• Collaborate with internal teams to ensure customer satisfaction
• Manage customer accounts and accurately document all interactions
• Identify and escalate issues to the appropriate team members as needed

Skills & Qualifications

• Experience: 1+ year in a customer service role preferred
• Education: High school diploma or equivalent; associate degree a plus
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced environment
• Proficiency in Microsoft Office and basic CRM software
• A positive, customer-focused attitude and team-oriented mindset

Benefits

• Competitive salary within the industry
• Health, dental, and vision insurance
• Paid time off, including vacation and sick days
• 401(k) plan with company match
• Professional development and training opportunities
• Supportive and collaborative work environment

If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience!

Job Tags

Full time,

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