Job Description

Job Overview:

Duties for the Customer Service Representative will include managing all aspects of the customer service department. Accurately processing inquires and all orders. Follow up on customer complaints and action accordingly. All customer service is online. Provide support to the office management team.

• Handle online customer orders and refunds
• Focus on online customer service to achieve department goals
• Work effectively as part of the customer service team to reach all goals
• Answer all incoming customer service calls with attention to detail to meet customer’s needs.
• Properly document all activities with precise information for all orders.
• Collect data and prepare reports on customer complaints and inquires.
• Identify opportunities to update or improve customer service procedures and make recommendations to supervisor.
• Demonstrate that a customer comes first by serving with a sense of urgency
• Check emails daily and reply according to the customer needs
• Work closely with other department to resolve customer order’s concerns
• Perform other duties as assigned.

Skills:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Extensive knowledge of customer service procedures and principles
• Produce a tangible, positive impact
• Knowledge of software’s such as Microsoft, Excel, Outlook, MS Suite, etc. 

Requirements:

• Knowledge of office equipment, printers, and fax machines.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task.
• Data Entry Skills.
• General Math Skills.
• Must be bilingual English/Spanish

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