Job Description

Description of the role: The Automotive Dealership Receptionist at Harrisonburg Honda plays a crucial role in providing exceptional customer service and ensuring smooth operations at the dealership. As the first point of contact for customers, the receptionist represents the dealership and sets the tone for the overall customer experience. Responsibilities:

• Welcome and greet customers in a friendly and professional manner
• Answer phone calls, direct calls to appropriate departments, and provide accurate and timely information to callers
• Assist customers with inquiries, appointments, and general information about the dealership
• Maintain a clean and organized reception area
• Handle customer complaints and escalate issues when necessary
• Coordinate with other departments to ensure seamless customer service
• Complete administrative tasks such as filing, faxing, and data entry

Requirements:

• High school diploma or equivalent
• Prior experience in a customer-facing role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in basic computer skills and familiar with office equipment

Benefits:

• Competitive compensation: $13.50 - $14.50 per hour
• Opportunity for career growth and advancement
• Health insurance and retirement plans
• Employee discounts and perks
• Positive and collaborative work environment

About the Company: Harrisonburg Honda is a highly esteemed automotive dealership in Harrisonburg, Virginia. We are committed to providing exceptional customer service and offering a wide range of quality vehicles. Our team is dedicated to helping customers find their perfect vehicle while delivering a pleasant and memorable experience. Join our team and be part of a dynamic and customer-focused organization. We're seeking an energetic & positive individual to join our Harrisonburg Honda and Hyundai family. Must have a friendly and welcoming demeanor and previous experience dealing with clients on the phone is most desired.

RESPONSIBILITIES:

• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the General Manager with various clerical duties as needed and as directed by the GM.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Evening and weekend shifts are scheduled and mandatory.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Must direct phone traffic to the proper personnel and departments.

REQUIREMENTS:

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check

Our team will be in touch if we're ready to move forward with your application.

Job Tags

Hourly pay, Full time, Weekend work, Afternoon shift,

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